Privacy Policy

Welcome to Bloopy! Your privacy is important to us. This Privacy Policy explains how Bloopy (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website, products, and services.

By using Bloopy, you agree to the terms in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We only collect what we need to provide and improve your Bloopy experience:

2. How We Use Your Information

We use your data only for these purposes:

• Service Delivery: To set up your account, provide platform features, and process transactions.
• Fraud Prevention: To detect, prevent, and respond to fraud, abuse, or suspicious activity.
• Support & Communication: To respond to your questions, notify you about service updates, and send critical alerts.
• Product Improvement: To analyze usage and improve platform features, automation, and customer experience.
• Legal Compliance: To fulfill regulatory, tax, and anti-fraud requirements.

3. How We Share Your Information

• With Service Providers: We use trusted partners (cloud hosting, analytics, payment processors) to deliver our services.
• With Integrations: If you connect third-party platforms (e.g. WhatsApp, Facebook, payment partners), we share data with them only as needed for that integration.
• With Legal Authorities: If required by law, court order, or to protect rights and safety.
• Never for Advertising: We never sell or rent your personal data to third parties for marketing or advertising purposes.

4. Data Security & Protection

We protect your information using industry-standard security practices:

• Encryption: All data is encrypted in transit (TLS 1.2+) and sensitive data is encrypted at rest (AES-256).
• Access Control: Only authorized Bloopy personnel may access user data—and only when necessary for support or compliance.
• Minimal Data Retention: We only retain data as long as necessary for service delivery, support, and legal compliance.
• Regular Security Audits: Our infrastructure is monitored and tested to prevent unauthorized access or data leaks.

5. Data Retention & Deletion Policy

• Account Data: Retained while you use Bloopy. When you delete your account, data is removed within 30 days.
• Integration Tokens: Revoked and deleted immediately when you disconnect an integration.
• Payment & Billing: Retained only as needed to comply with tax, anti-fraud, or regulatory laws.
• Chat & Transactional Data: Retained as long as needed for service delivery, then deleted or anonymized.

To request deletion, email support@getbloopy.com or delete your account in Bloopy settings.

6. Your Data Rights & Choices

You have full control over your data:

• Access: Request a copy of your data at any time.
• Correction: Update or modify inaccurate information.
• Deletion: Request account deletion and data removal at any time.
• Revoke Permissions: Disconnect any integrations or revoke third-party access at any time.
• Marketing Preferences: Opt out of marketing emails by clicking “unsubscribe” in any message.

7. Sub-processors

To deliver our services, Bloopy may engage trusted third-party service providers who process user data on our behalf. These sub-processors help us with core functionalities such as cloud hosting, AI processing, analytics, and system monitoring.

We take steps to ensure that all sub-processors adhere to the same high standards of data protection and security as we do. We will notify users of any material changes to this list at least 30 days in advance.

8. International Data Transfers

We may process your data on servers located outside your country (e.g. in the EU, US, or Africa). We comply with data protection laws applicable to your region and use safeguards for international transfers.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 16. If you believe we have collected personal information from a child, please contact us at privacy@getbloopy.com.

10. Compliance with Global Privacy Laws

Bloopy complies with applicable privacy laws and regulations, including:

• GDPR: General Data Protection Regulation (EU).
• NDPR: Nigeria Data Protection Regulation.
• CCPA: California Consumer Privacy Act.
• Google API Services: We adhere to Google's strict security requirements for user data.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Major changes will be communicated via email, in-app notification, or on our website. Continued use of Bloopy means you accept any updated policy.