Tracking & updating orders

The Orders section serves as your fulfillment command center. Because Bloopy currently operates without direct third-party logistics integrations, merchants are responsible for manually updating order delivery statuses as they progress. Each time a status is updated, Bloopy automatically sends a WhatsApp notification to the customer to keep them updated on their delivery.

1. Orders Analytics & Metrics

The dashboard displays four summary cards tracking performance trends for the selected period:

• Total Orders: The total count of orders processed.
• Fulfilled Orders: The number of completed deliveries.
• Pending Orders: The number of orders awaiting fulfillment or action.
• Cancelled Orders: The total number of cancelled orders.

2. Orders Directory

The directory table lists all customer purchases. You can filter the table using the search input or the Status dropdown. For each order, the table displays:

• Order Number: The unique reference code (e.g., ORD-4992670863).
• Customer: The customer's name and avatar.
• Status: The current fulfillment stage (e.g., Pending, Processing, Ready to Ship, Shipped, Fulfilled, Cancelled).
• Total: The total transaction amount in the local currency (e.g., ₦78,280, $50.00, £40.00, or €45.00).
• Payment: The transaction payment state, marked as 'Paid' (green) or 'Unpaid' (orange).
• Created At: The timestamp when the order was initiated.

3. Action Dropdown Commands

Click the three-dot menu on any order row to access actions:

• View Details: Open the comprehensive order summary page.
• Update Status: Open a modal dropdown to change the order state.
• Mark as Paid: Manually verify and mark unpaid orders as paid once bank transfers or cash are settled.

4. Updating Order Statuses

To update a status, click 'Update Status' from the row action menu or the top-right of the order details page. You can set the order to one of these states:

• Pending: The order has been created but is awaiting payment settlement or inventory verification.
• Processing: Payment is verified, and the order is currently being packaged and prepared.
• Ready to Ship: The package is fully prepared and awaiting dispatch or pickup.
• Shipped: The package is in transit with the delivery agent or dispatch rider.
• Fulfilled: The customer has successfully received or picked up their order.
• Cancelled: The order was cancelled by the merchant or the customer.

Tip: Always update the order status promptly. Each status change triggers an automated WhatsApp message to the customer (e.g., notifying them when their order is 'Ready to Ship' or 'Shipped'), keeping them informed and reducing support inquiry rates.

5. Detailed Order Summary View

Clicking 'View Details' opens an in-depth dashboard showing:

• Customer Details: Inspect name, email, phone number, currency, payment method, paid/discount amounts, and raw transaction keys.
• Items Ordered: Review items purchased, variations (sizes/colors), SKU codes, unit/total prices, and billing breakdowns (subtotal, tax, shipping, and processing fees).
• Pickup Location: Shows the coordinates, address, collection hours, and custom instructions if the customer opted for local pickup.
• Activity Log: A timeline tracking all past actions on the order, such as when payment was made, when a payment link was generated, or when a pickup location was selected.