Access past and real-time chat logs, search customers, and inspect conversation details.
The Conversations section acts as a unified inbox for all customer interactions across active channels. Here you can monitor customer inquiries in real time, inspect metadata, and review automated AI responses.
1. Inbox Layout
- Chat List (Left Panel): Displays all customer conversations, sorted chronologically. You can use the search bar at the top to search chats by name or phone number.
- Chat Timeline (Middle Panel): Displays the full chronological transcript of messages exchanged between the customer and the Bloopy AI agent (or admin). Timestamps indicate when each message was received.
- Conversation Details (Right Panel): Offers granular insights and tracking data for the active chat.
2. Conversation Details Panel
When a conversation is selected, the right panel details key operational metrics:
- Subject: The primary category or subject line of the chat session (e.g., Name update request).
- First Message At: The date and timestamp when the chat was initiated.
- Last Message At: The date and timestamp of the most recent message received or sent.
- Source: The connected channel used by the customer (e.g., WhatsApp, Instagram).
- Type: The classification of the interaction (e.g., Chat).
- Status: The lifecycle state of the conversation (e.g., Active).
- Sentiment Score: The AI-calculated mood of the customer (e.g., 50 - Neutral).
- Reference: The system-generated session reference key (e.g., CONV-5463107633).
- Handled By: Indicates whether the conversation is currently managed by the AI agent or an administrator.