How to safely regain access to your merchant dashboard if you're locked out.
If you are locked out or cannot remember your credentials, you can safely regain access to your dashboard using the self-service password recovery flow.
Password Recovery Steps
Follow these steps to reset your password and secure your account:
- Initiate Reset: On the login page, click the 'Forgot Password' link to start the recovery process.
- Email Request: Enter your registered email address when prompted. The system will send a One-Time Password (OTP) verification code to this address.
- OTP Verification: Retrieve the code from your inbox, input it into the verification field, and submit it to confirm email ownership.
- Set New Password: Enter a secure new password, confirm it by re-entering it in the confirmation field, and click the 'Reset Password' button.
- Return and Login: After a successful reset, you will be redirected to the login screen, where you can sign in using your new credentials.